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Effortlessly integrate Contentful with Ada’s AI customer service platform to resolve up to 83% of inquiries instantly, across channels and languages.

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capabilities

centralized content control

Manage AI agent knowledge in Contentful, and Ada will sync it across all channels in real time—no duplicate edits or versioning headaches.

AI insights

Ada analyzes every conversation to surface gaps in your content—so you can close them and increase resolution rates over time.

personalization at scale

Use dynamic content and customer data to deliver localized, tailored support—directly through Ada and Contentful.

what you get with
ada + contentful

AI that resolves and acts from day one

Connect existing content and business systems to take action and resolve inquiries immediately—no-code required.

AI that resolves and acts from day one

Connect existing content and business systems to take action and resolve inquiries immediately—no-code required.

faqs

your team to focus on better customer experiences
No more drowning in ticket backlogs and meeting minimum SLAs. Take the pressure off and let your team explore strategies that raise the standard for customer service.
No more treating customers like numbers. Create the right efficiencies that bring you closer to them to help you grow in the right ways.
No more waiting in line, waiting on hold, waiting to hear back. Resolve their issue instantly and give them more time for life’s big and small moments.

related resources
and tech docs

1 phút đọc
Unpacking AI agent pricing: Resolution-based vs. conversation-based models #12
Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.
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