AI customer service trusted by enterprises

Deliver personalized customer experiences and maximize your AI investment

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Elevate your CX with AI agents proven to outperform humans

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more productive than human agents
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increase in CSAT scores
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ROI on AI investment
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automated resolution rate

Ada ACX: The AI customer experience operating model

Power personalized customer experiences, maximize business impact, and scale AI agent performance across the enterprise

ACX Platform

Deploy, orchestrate, and continuously improve AI agents that autonomously resolve conversations across every channel and language

ACX Practice

Guided by thousands of deployments and millions of conversations, the ACX Practice helps you scale from cost savings to customer lifetime value

ACX Experts

Our ACX experts act as an extension of your team, maximizing ROI and ensuring every AI agent performs at its best

AI purpose-built for your industry’s toughest challenges

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automated resolution rate on chat
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increase in CSAT since launching the AI agent on chat
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interactions resolved by Ada
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increase in agent availability for high-value interactions
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estimated annual savings
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engaged conversations
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reduction in agent average handle time
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active customers
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higher automated resolution rate after replacing declarative chatbot with Ada’s generative AI agent
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wait times for high-priority support cases

Ada ACX: The AI customer experience operating model

Deliver extraordinary experiences on all the channels
42% reduction in average agent handle time
“With Ada, we know the automated resolution will continue to improve as the AI agent learns and grows. There’s significant flexibility in making changes and improvements. The responses and the accuracy are phenomenal.”
Tal Gulst
Bot Manager
Tal Gulst
Bot Manager
A teammate that delivers a notch above
84% automated resolution rate
“Ada’s AI agent has had a huge impact on our operational efficiency. Now, we have the same “brain” and logic powering both our email and chat channels.”
Delan Diaz
CX Generative AI Manager
Delan Diaz
CX Generative AI Manager
Create more meaningful relationships
84% automated resolution rate
“Customers will actually prefer using automation. Faster, more accurate, more tailored experiences—this isn’t just about efficiency. It’s about a better way to serve customers.”
Milan Vanmarcke
Customer Happiness Manager
Milan Vanmarcke
Customer Happiness Manager
Serve customers wherever, whenever
5x increase in support capacity
“The AI agent surpassed my expectations in every way and is now a core member of our team.”
Justin Michaud
Director of Customer Care
Justin Michaud
Director of Customer Care

Power personalized AI experiences at scale with Ada’s ACX Platform

Continuously improve AI agent performance
Test, analyze, and optimize AI agent performance for continuous improvement with tools built for the enterprise
Deploy AI across every channel and language while preserving customer identity, context, and conversation continuity
Integrate seamlessly into your existing tech stack and enterprise workflows with open APIs and SDKs built for enterprise
Orchestrate multiple LLMs to understand, act, and resolve complex inquiries with accuracy, safety, and consistency

Battle-tested AI with enterprise-level rigor

Trusted by leading companies across 85+ countries

Industry leading compliances

HIPAA, SOC2, GDPR, AIUC-1 compliance safeguard sensitive data with industry-leading security practices.

Safety and accuracy controls

Built-in safeguards to minimize hallucinations, with continuous monitoring to ensure accuracy, alignment, and safe responses.

Privacy-by-design

High standards for data protection, and zero data retention policies with LLM providers.

Enterprise grade security

Independent annual penetration testing including LLMs, disaster recovery and business continuity planning.

Insights to shape the future of AI-powered CX

1 phút đọc
Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.
1 phút đọc
Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.
1 phút đọc
Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.
1 phút đọc
Here are the 10 most critical customer service metrics, and how AI customer service strategies can optimize them.

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